Pro Audio Support
Firebox Tech Support
If you are in need of Firebox tech support, you've come to the right place. On this page you'll find answers to some of the most popular Firebox tech support issues as reported by other customers. Pro audio equipment has become more complex than ever, and it is not uncommon to need help configuring even the most reliable gear. If you don't find the answer you are looking for here, please check the manufacturer's official website for more Firebox tech support.

Featured Article:

My Presonus Firebox isn't being recognized by my Mac Book Pro, but it works with other computers.

FireBox's AC Power Adapter needs to be plugged in during startup. Once the computer has booted, it can be removed.


"Due to a circuit design change, Mac Book Pro laptop computers will not supply sufficient power over the FireWire bus to initially boot up the FireBox. Once the FireBox has beeen initially powered on with the included external power supply, you may disconnect the external power supply, the FireBox can then be bus-powered."

Source: Firebox Tech Specs Page www.presonus.com