1. Make sure the iPod remote hold switch is turned off. Slide the hold switch on the right side of the remote up so the green mark is visible.

2. When you insert the remote connector into the iPod and think it is secure, give it an extra push. You should feel it click into place. The click is noticeable. If the remote does not click into place, audio will play through the headphones, but the controls on the remote will not respond.