Pro Audio Support

Q:
MOTU Issue: Windows troubleshooting with Motu Audio Hardware
 
A:
(2408, 24i, 1224, 308, for PC)

If the computer is unable to completely boot up because of a possible conflict it may just be the case that you installed the Wave Driver. As soon as the computer boots up Windows will try and initialize the Wave Driver. Try booting up in Safe Mode or try removing the Motu Audio software with the Add/Remove Programs Control Panel and restart. Reinstall the software and only choose to install the PCI-324 ASIO driver, not the Wave Driver. Then Restart again.

Note:You can install and use both the PCI-324 ASIO Driver and the PCI-324 Wave Driver at the same time. However, if you do encounter a hardware conflict you may have trouble getting the computer to finish booting up since the Wave Driver is always loaded at boot up. The above tip is for troubleshooting only.

In Device Manager, get information on the PCI-324 card under Sound, Video, and Game Controllers. Under the General Tab, is the device working properly? Are there any Memory or IRQ conflicts reported under the resources Tab? Double click on Computer at the top of this list in Device Manager and look at the IRQ list. Is anything sharing an IRQ with the PCI-324 card? The PCI-324 card should have it's own IRQ. If the PCI-324 card is sharing an IRQ with "IRQ holder for PCI steering" this is an exception and it is perfectly fine.

Sometimes you may be able to assign a different IRQ to the PCI-324 card by changing PCI slots. However, Windows assigns an IRQ to the hardware as it is recognized by the system. If you are still having difficulty assigning an available IRQ to the PCI-324 card you should contact the manufacturer of the computer. They should be able assist you with going into your BIOS and determining which IRQ's will be Plug and Play and which ones will not. This should help assign any available IRQ's to hardware that could use them.

Very few Video cards could cause a major conflict with the PCI-324 card. It is possible for a Video card that uses a large amount of bandwidth to possibly cause artifacts in your audio. Set the monitor resolution as low as possible to see if your problem persists. Right Click on the desktop and choose properties. Choose the Settings Tab and choose a resolution of 256 or 16 colors. Hitting the Advanced button you can also choose the Performance Tab and try setting the Hardware acceleration to None, if you have the option. You may have to restart for these changes to take effect. Now launch either of the PCI-324 Consoles or launch your host software and see if the artifacts persist.