First, check to see if the virtual MIDI port is showing up in Windows. Go to Start - Settings - Control Panel - Sounds and Audio Devices - Audio and see if JLCooper CS-32 shows as a MIDI device. If so, the problem likely lies in the software.

If it does not show up, close Sounds and Audio Device Properties and go to System - Hardware - Device Manager. Make sure these devices show up under:

* Ports (COM & LPT): USB Serial Port (COM1)
(or COM2, COM3, COM4)
* Sound, Video, and Game Controllers: JLCooper CS-32
* Universal Serial Bus Controllers: USB High-Speed Serial Converter

It is possible under Sound, Video, and Game Controllers that you have a USB Device with a yellow exclamation point under it. If so, double-click this device and hit Reinstall Driver. Choose Install from a list or specific location (Advanced) and hit Next. Choose the location as c:\program files\JL Cooper\CS32 and hit Next. This should complete the hardware installation. Now check your MIDI ports above for the JLCooper CS-32.