This combination is symptomatic of an operating system incompatibility. Make sure you are running the following:

• Windows XP Home or Professional.
• Service Pack 2.

...and not:

• Windows XP Media Center Edition.
• Windows XP Professional x64.
• Windows XP Tablet Edition.
• Service Pack 1.
• No Service Pack at all.

You can check this by going to System Properties, accessible by either:

- Right-clicking on My Computer and choosing "Properties."
- Going to Start > Control Panel > System.

If you are getting these errors with a compatible OS, please call Tech Support.