Pro Audio Support

Q:
VocAlign will not install on Windows XP. It says "Unpacking..." and then nothing happens.
 
A:
You may have to disable you non-essential applications and services. CAUTION: Make absolutely sure you follow the directions EXACTLY as printed below. Startup configuration is powerful stuff, and if used carelessly, can cause problems. Follow the directions, DO NOT treat this section lightly, and you will be fine:

Go to Start > Run, type in "msconfig" (without the " " marks)and press OK. When the System Configuration Utility comes up, click on the Startup tab. Press the button to "Disable All." Click on the Services tab. Check the box at the bottom of the window to "Hide All Microsoft Services." Press the "Disable All" button, but only AFTER hiding the microsoft services. Press "OK," then "Restart." When Windows boots back up, check the box next to "Don't show this message..." and then press "OK."

NOTE: After pressing "Disable All," Pro Tools users must re-check "MMERefresh" in the Startup tab and "Digidesign MME Refresh Service" in the Services tab. GigaStudio users must check "msg32" in the Startup tab, even if GigaStudio was installed and then uninstalled later. All users will notice that the system tray is now empty (or very close to being empty). If there are certain applications that you would like pre-loaded on startup (and thus back in your system tray), simply go back to the utility and re-check them. Be advised, though, that each application that is checked (and loaded) will draw CPU resources away from your audio applications.

Dedicated to Elvis Danne.