If you experience a “Connection Lost” error during a file transfer while using the File Manager dialog, first attempt to reconnect to your pad by simply clicking the “Reconnect” button located at the bottom of the dialog box. In rare cases when that does not correct the problem, you will need to unplug and then reconnect your USB cable from your pad and try the reconnect button again. If a connection still cannot be re-established, you may need to verify that the USB driver on your system is properly installed.

For Windows XP users, verify that the “Freehand USB LanLink” driver appears in the Network Adaptors list of the Windows Device Manager. To do this, right click on “My Computer” as seen on your desktop. Select “Properties” in the bottom of the pop up menu. The System Properties dialog will open. Select the Hardware tab and then click on the Device Manager button. The Device manager dialog will open. Expand the Network adaptors section by clicking the “+” and you should see the “Freehand USB LanLink” adaptor. If it does not appear or is flagged with an error, then the driver needs to be re-installed by running the MusicPad Manager software installer.

For Macintosh OS X users, you need to verify the USB driver; “Ethernet Adaptor (en1)” appears with a green dot beside it in the Network Status listing of the Network System Preferences control panel. If the driver appears with a yellow dot, then restart your system with the MusicPad powered on and connected with a USB cable to your Macintosh. If the driver does not appear at all, then it will need to be re-installed by running the MusicPad Manager installer.