"Error 10" means that the device has not been connected to a USB 2 port. Most probably you connected the device to a USB 1 port. It could also mean that your USB 2 port does not deliver the proper power level.

We have seen some USB 2 ports which do not fulfill the USB 2.0 specification and do not deliver enough power or were internally connected with a USB 1 hub which will either produce such an error message or cause dropouts. In these cases try other USB 2 ports available at the computer. Disconnect other USB devices.