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Q:
Tech support help
A: There are a few details about which you should be aware. The CD that ships with the product is really prolific. It has many purposes and I encourage you and your crew to spend some time with it so that it can be fully utilized. Obviously, the Driver is on the disc. Additionally, there are sample versions of Cakewalk Pro Audio, Waves Native Power Pack, Saw Plus, and much more. There is a web-page-like ' Products ' section that gives thorough descriptions and specs of all Event Electronics products and can be used as an in-store demo for customers. The demo is interactive but also runs on its own if left standing. Also on the disc is a 'Gina Registration' icon which will carry the user onto the web where they can instantly register themselves as a new product owner. (A warranty card is included should a customer not have web access.) You should also be aware that the ' Echo Reporter ' is now downloadable from the Event Electronics web page event1.com . Customers can be directed to this software download so that they can qualify their own computers prior to purchase of ANY of the girls (Gina, Darla, Layla). The Gina CD also includes the Echo Reporter. The Reporter will be upgraded in subsequent versions to include incompatible computer devices (drives, motherboards etc.) as they get revealed to us... I'm hoping you will let us know about such things as they get discovered. (You can always send me an email with such info.) Over the next week the Event domestic sales reps will be hand delivering the first Ginas. They will be setting up Gina and giving a brief presentation on the product. I hope you and your staff will spend a few minutes with them and Gina. It will probably be worth your while. By the way, the Event web page has just been redesigned to be a little easier to navigate... and a little bit more useful. If you were to create a bookmark or link to our web site, your sales staff could use our FAQs and product pages as an instant (and constantly updated) reference. It might also allow your sales person to instantly register your customer on our Online Customer Registration... event1.com Like many successful web page sites, event1.com has become a useful place registering many hundreds of thousands of hits per month. One more thing... for the most part we are now utilizing FedEx. I hope that it will allow us to be more immediately responsive to our dealers needs. Let me know how this works for you. Regards, |