|
|
|
|
|
|
Q:
I can't get the ILok dongle to install correctly on my Windows 98SE/ME system. It always comes up as an unknown device in device manager. Why? How do I fix this?
A:
The 001 Factory Install Notes require you to insert
the iLok USB SmartKey before running the PACE System Files Setup and the Factory Plug-In installers. This can present a problem since Windows 98SE/Me will detect the iLok but will not have drivers loaded for it. The iLok may show up in the System Properties/Device Manager under the heading Other Devices, illustrated with a yellow question mark. Even after installing the PACE System Files Setup and Factory Plug-Ins, Windows will not recognize the iLok and the plug-ins will not load as authorized versions when Pro Tools is launched. For Windows to recognize the iLok correctly, go to: 1) Control Panel > System Properties > Device Manager > Other Devices 2) Highlight the iLok and select Add/Remove 3)Close the System Properties and restart the computer By removing the generic iLok listing from the Device Manager, the system will re-detect the iLok when you restart the computer. Windows will load the PACE drivers and the iLok will now show up in the Device Manager under Dongles > USB iLok Driver. Your plug-ins will load correctly when Pro Tools is launched. |