You may have entered the incorrect username or password. These are case sensitive. It is also possible that you are having connectivity problems. Check to make sure that you can connect to the Internet and that your email and Web browser are working correctly. Also, if you are behind a firewall, you will need to open up specific ports in the firewall for DigiStudio to function correctly. See "Firewalls"on page 65 of the DigiStudio Guide.