Pro Audio Support

Q:
"Unable to establish communication with SYNC I/O" after attempting to use the Import Movie function.
 
A:
There is a software bug in Pro Tools 5.3 whereby Pro Tools will lose communication with the SYNC I/O peripheral when the user selects the Import Movie command (under the Movie Menu). This will only occur when the following two conditions are both met:1. There is at least 1 RTAS plug-in in use.2. The SYNC I/O is connected via the DigiSerial Port.