Pro Audio Support

Q:
"A problem occurred trying to clear video to black, quit Pro Tools and restart your video hardware" error when attempting to open a session containing PAL video in AVoptionXL, or when record arming the video track in a PAL session.
 
A:
In one case, reseating the Video I/O board in the Meridien BOB resolved this.



Other Popular Articles:
• "A program error occurred" or "could not complete the open session command because a program error occurred" when attempting to open a session containing PAL video in AVoptionXL, or when record arming the video track in a PAL session.
• Sending MMC from Pro Tools to ADAT through a BRC.After starting playback from Pro Tools, the ADAT cues to the sync point, and stops.
• What is the maximum Timecode Freewheel allowed by Pro Tools when connected to a USD or SYNC I/O?
• Pro Tools is unable to communicate with PRE #X on MIDI input port XXX, channel X. Please power-cycle the unit and check your connections. If the unit is working properly, communication will automatically be resumed.
• During record at 48kHz, a message pops up saying that OMS can't find a specific midi port. I can choose to 'reset port' or 'forget port'after clicking 'forget port', audio drops out for a second, and the system continues normally.on playback, the audio after the 'hiccup' is played at double speed.