If iLok.com thinks your iLok is password protected, then it probably is. It could be that you ran protected software that asked you to specify a password at some time in the past. For example in the Pro Audio field, some of McDSP's products are known to ask the user to specify an iLok password. Generally you will not be asked for the password unless you move your iLok to a new machine or if you add or remove software authorizations. As a result it’s pretty easy to forget the password.

If you remember your iLok password (or if you think you can guess it), you can use one of the following techniques to reset or remove it:

1. If you are on a Macintosh, we have created a utility program that can be used to change or reset your iLok password.You can download the iLok Password Utility installer from the iLok.com website.. Be sure to follow the instructions in the iLok Password Utility as it walks you through the process, in particular, enter the old password with no new password in the password management screen. This utility is not currently available on Windows.

2. Some protected applications, authorizer applications, or plug-ins have a hot key shortcut to bring up the password dialog. Just after you double clicking the product to open it, hold down the [Command key]+ [p] + [i] at the same time. Entering the old password with no new password in the password management screen will disable the password feature.