. OK to share with individuals if one issue exists in their case.


1.
Multiprocessing is NOT supported in OS9. Any host (DP, Logic, Cubase
or others..) has a setting for it, always suggest to the user to turn
it off.

2.
We discovered that many users that are experiencing crashes are
loading separated instances for every sound, instead of loading
sounds in all the part of a single module.
This causes RAM problems, especially on OS9, because
Always remember to ask this, it seems obvious for us but it's not
obvious for the users.

3.
When the user is experiencing random crashes loading sounds first of
all make sure there is RAM enough (OS9) assigned to the application.
SampleTank 2 cannot work on OS9 systems with less than 150 - 200 Megs
assigned to the host.

4.
SampleTank 2 does not support Windows 98 / 98SE and ME. With these OS
it will emit distorted and not workable sounds.

5.
SampleTank 2 does NOT have specific problems with Cubase SX2 or
Nuendo2, both OSX and Win XP. These hosts are 100% supported and are
not giving particular problems.
When some installtion on SX2 has some problem it must be for another
reason.

6.
The version 2.0.2 and older does NOT support the keyword search in
OSX, it causes a crash. It is fully working with 2.0.3 and newer.

7.
When a user is experiencing a random crash loading patches always ask
to test it with a clean, fresh, install of the sound content CDs,
with no 3rd party libraries or converted programs.

8.
When a user is experiencing a random crash loading patches try to ask
to test it with another host, if he or she has one, this test can
reveal things.
Also ask to test with NO hardware midi input. Some midi controller is
streaming strange data flows which can disturb ST2.

9.
If a user is saying that ST2 is not working always ask if it is
crashing the host, hanging the computer, not playing (is silent), if
it's now showing the instruments.

10.
Always ask if it is receiving MIDI or not (flashing ST2 part numbers
or not when midi is sent..)

11.
Very important for ProTools: some ProTools systems stops the audio
engine while SampleTank2 is loading sounds or doing something else
(relist, preanalysis..) therefore it won't produce any sound right
after the sound loading.
In order to have ProTools to sound again the user must simply hit the
playback button (space bar). This will reactivate the PT audio engine
and therefore ST2 audio will be heard.
This is _very_ important: we had numerous customers saying that ST2
was not playing after loading some sounds.. this was the cause.

12.
Version 2.0.1 and previous was crashing when loading the Reverb FX at
88.2 and 96 KHz samplerates on OSX.

13.
SampleTank 2 DXi does not work in Sonar 2, 3 and Project Five. It
hangs and skips notes.
Since Sonar2, 3 and Project Five support the VST we can suggest to
use it, it gives no problems in these hosts.