It’s easy to click a wrong button during installation, causing a partial installation of the drivers. Here’s how to remedy this problem:

1. With the MultiMix turned on and connected to your computer, go to the Device Manager. To do so, press and hold the Windows button (the one with the little Windows icon on it). While holding Windows, press the Pause/Break key. Now, click the Hardware tab and then the Device Manager button. (If your keyboard does not have a Windows key, located My Computer either on your desktop or through the Start menu. Right-click My Computer, choose Properties, and then click the Hardware tab. Now, click the Device Manager button. )

2. Click the little plus sign (“+”) next to Sound, video and game controllers. The MultiMix should be listed there. (If it’s not, leave your mixer on and reboot your computer. It’s necessary that your mixer be listed here before you can proceed.) It will probably have a yellow explanation point in its listing, indicating that there is a problem with it.

3. Next, right-click on the MultiMix listing and choose Uninstall…. Accept the warning that your are about to uninstall the device from your system by pressing OK.

Now, the drivers have been uninstalled.

4. Have your MultiMix CD handy. Better yet, go to Alesis.com to get the latest drivers and place them on your computer.

5. Reboot your machine. When you plug the MultiMix in again, Windows will go through the MultiMix driver installation routine.

6. Have you installed the control panel? If not, click the Windows Start button and go to My Computer. (If My Computer does not appear under the Start menu, look for it on your desktop.)

From there, you will see the Alesis disk listed under one of the Devices with Removable Storage.

Right click the disk and choose “Autoplay.” The disc will begin its autoplay routine. From there, choose to install the Alesis MultiMix control panel.