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Q:
I have created more than one iLok account. How can I consolidate licenses between those accounts?
A:
If you wish to consolidate iLoks and iLok.com user accounts, the following
options are available to you. 1) You may transfer the authorizations from one iLok account to the other using iLok.com's "Transfer Licenses" feature. Be aware that the transferring of an authorization to another iLok.com user account is $US25.00 per authorization. 2) Register a brand new iLok to the source iLok.com user account and transfer all the authorizations to this iLok. Transferring authorizations between iLoks within the same user account is free. Once transferred to the iLok, you can then remove the iLok from the source account and register it to the destination account. From here you can distribute the authorizations as you please. Please note that the remove feature on iLoks containing licenses is only available within the first 7 days of an iLok being registered on iLok.com. 3) Depending on the limitations on the transference of licenses on the iLok, have us perform a 'transfer of ownership' which will allow an iLok to be removed from a user account. This will then allow the release of the iLok to be registered in another user account. As there is much work involved in doing this, the price to release an iLok is $US100.00. If you choose this option, please contact support@ilok.com as there is further information they will need to provide you. 4) If the iLok in question is blank, contains demo licenses only, or is still within its one-week grace period it can be removed from an account via the "trash can" icon to the right of the iLok's listing.
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