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Q:
Window Vista & 7 iLok Helper crashes when synchronizing to your iLok account. This also causes APPCRASH errors when launching iLok authorized software.
A:
This can be caused by incorrect Data Execution Prevention (DEP) settings:
To disable Data Execution Prevention (DEP) for Vista or Windows7: - Open the system properties from system and security (from Control Panel, or Start->right-click on Computer->Properties) - Click the "Advanced System Settings" link in the left sidebar. - Select the Advanced Tab - In the "Performance" region select "Settings" - Click the "Data Execution Prevention" tab in the Performance Settings box - Select "Turn on DEP for essential Windows programs and services only" - Click "Apply" - Click "OK" - Reboot your system. Error message examples: Problem signature: Problem Event Name: APPCRASH Application Name: ilokcom2.exe Application Version: 3.1.0.8 Application Timestamp: 4b15ba76 Fault Module Name: KERNELBASE.dll Fault Module Version: 6.1.7600.16385 Fault Module Timestamp: 4a5bdbdf Exception Code: e06d7363 Exception Offset: 0000b727 OS Version: 6.1.7600.2.0.0.256.48 Locale ID: 1033 Additional Information 1: 9889 Additional Information 2: 9889336c7ceae332d8ed4d7c0cafe6f0 Additional Information 3: e632 Additional Information 4: e632bc7dbadbcdb5f34caa92133fd2ea Problem signature: Problem Event Name: APPCRASH Application Name: ProTools M-Powered.exe Application Version: 8.0.3.250 Application Timestamp: 4b272069 Fault Module Name: KERNELBASE.dll Fault Module Version: 6.1.7600.16385 Fault Module Timestamp: 4a5bdbdf Exception Code: e06d7363 Exception Offset: 0000b727 OS Version: 6.1.7600.2.0.0.256.48 Locale ID: 1033 Additional Information 1: cb70 Additional Information 2: cb70fc1260a6e09c67c96546251a8135 Additional Information 3: 8077 Additional Information 4: 80775d6bf8718f85da1b847acd654f25
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