Pro Audio Support

Q:
Window Vista & 7 iLok Helper crashes when synchronizing to your iLok account. This also causes APPCRASH errors when launching iLok authorized software.
 
A:
This can be caused by incorrect Data Execution Prevention (DEP) settings:

To disable Data Execution Prevention (DEP) for Vista or Windows7:


- Open the system properties from system and security (from Control Panel, or
Start->right-click on Computer->Properties)
- Click the "Advanced System Settings" link in the left sidebar.
- Select the Advanced Tab
- In the "Performance" region select "Settings"
- Click the "Data Execution Prevention" tab in the Performance Settings box
- Select "Turn on DEP for essential Windows programs and services only"
- Click "Apply"
- Click "OK"
- Reboot your system.



Error message examples:

Problem signature:
  Problem Event Name:    APPCRASH
  Application Name:    ilokcom2.exe
  Application Version:    3.1.0.8
  Application Timestamp:    4b15ba76
  Fault Module Name:    KERNELBASE.dll
  Fault Module Version:    6.1.7600.16385
  Fault Module Timestamp:    4a5bdbdf
  Exception Code:    e06d7363
  Exception Offset:    0000b727
  OS Version:    6.1.7600.2.0.0.256.48
  Locale ID:    1033
  Additional Information 1:    9889
  Additional Information 2:    9889336c7ceae332d8ed4d7c0cafe6f0
  Additional Information 3:    e632
  Additional Information 4:    e632bc7dbadbcdb5f34caa92133fd2ea


Problem signature:
  Problem Event Name:    APPCRASH
  Application Name:    ProTools M-Powered.exe
  Application Version:    8.0.3.250
  Application Timestamp:    4b272069
  Fault Module Name:    KERNELBASE.dll
  Fault Module Version:    6.1.7600.16385
  Fault Module Timestamp:    4a5bdbdf
  Exception Code:    e06d7363
  Exception Offset:    0000b727
  OS Version:    6.1.7600.2.0.0.256.48
  Locale ID:    1033
  Additional Information 1:    cb70
  Additional Information 2:    cb70fc1260a6e09c67c96546251a8135
  Additional Information 3:    8077
  Additional Information 4:    80775d6bf8718f85da1b847acd654f25