Pro Audio Support
machfive Tech Support
If you are in need of machfive tech support, you've come to the right place. On this page you'll find answers to some of the most popular machfive tech support issues as reported by other customers. Pro audio equipment has become more complex than ever, and it is not uncommon to need help configuring even the most reliable gear. If you don't find the answer you are looking for here, please check the manufacturer's official website for more machfive tech support.

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How do I install my MachFive 2 upgrade authorization onto my iLok?

When upgrading from MachFive version 1 to version 2, your new authorization comes on a license card. The authorization needs to be transferred to your iLok by following these steps:

Insert the iLok to which you wish to transfer your MachFive 2 authorization.
If MachFive is currently running on your computer, either standalone or in a host application, quit MachFive or the host application (so that MachFive is no longer running).
Launch or relaunch MachFive (or your host application).
You will get a prompt to "Authorize or Quit"
Click authorize. In the next window check the checkbox: "use my Ilok smartkey"
Check the Use the license card option and click "Next"
You'll now see a window prompting you to insert the license card.
Remove the license chip card from the license card by gently snapping the three tabs, taking care not to bend the chip itself.
In this next step, do not remove the iLok from the computer's USB port; be sure to leave it plugged in. Leaving the iLok inserts in the computer's USB port, gently insert the license chip inot the slot at the end of the iLok, with the circuit facing the top of the circuit board inside the iLok itself. The side of the iLok with a circuit board, LED, and a few chips on it is the top.
Be sure to push the license chip in all the way.
If the license chip is inserted correctly as described above, you should now see confirmation that the authorization has been successfully transferred to the iLok, as shown below; click OK: