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The following websight is a great source of information for various solutions to the 1212io problems encountered by customers.

http://www.korg.com/1212_faq_home.htm#Common Problems

Everything from Clicks and Pops to MAC G3's is addressed. You can either direct your customer to this sight or pull it up for them and print a copy of what they need. Send it by Fax, Mail, E-Mail or talk to them directly over the phone. It is that easy.