There are a number of issues that can cause Line 6 Monkey to not be able to connect with the Line 6 servers. The biggest offenders are pop-up blockers and surfing anonymizers. Monkey uses specific information in the internet headers to verify the connection between our servers and your gear. The end result of using programs like "Ghost Surf" (a popular surfing anonymizer) is that they strip out this information. As a result, Line 6 Monkey and the Line 6 servers cannot agree that they have a valid connection available. If you are using the Ghost Surf program or a similar surfing anonymizer service, then you would need to temporarily disable this feature while you are using LINE 6 MONKEY. Most such programs have a way to specify a particular web domain as 'safe', and you may simply be able to tell the program that line6.com can be trusted. If not, however, you will have to consult the documentation for the software to determine how to disable it for use with Line 6 Monkey.

If you are using a product called GHOST SURF - make sure you don't have the "eye" visible in the task bar. Right click on the "eye" and select "exit" to turn Ghost Surf off.

If this doesn't help, it may be one of the background processes that Ghost Surf starts. Ghost Surf 2005 will start a process called Scheduler daemon.exe which can be stopped using the Windows Task Manager. You can open the Task Manager Window by hitting the CTRL-ALT-DEL keys at the same time. Just select the Scheduler daemon.exe process and click the "End Process" button. To restart the process, go to the Ghost Surf 2005 directory and double click on the Scheduler daemon icon which is a lightning bolt.

You'll also want to check and see if you (or your ISP) are running proxies that are not up to date. You can check this in the Tools/Internet Options menu of your browser.