Pro Audio Support

Q:
I followed the 001 Factory Install Notes for installing the PACE System Files and Factory Plug-Ins. When Pro Tools launches I can only run the demo versions of the plug-ins. If I click Next to authorize the plug-in, a "Hardware Key Required" dialog comes up saying that no hardware key can be found.
 
A:
The 001 Factory Install Notes require you to insert the iLok USB SmartKey before running the PACE System Files Setup and the Factory Plug-In installers. This can present a problem since Windows 98SE/Me will detect the iLok but will not have drivers loaded for it. The iLok may show up in the System Properties/Device Manager under the heading Other Devices, illustrated with a yellow question mark. Even after installing the PACE System Files Setup and Factory Plug-Ins, Windows will not recognize the iLok and the plug-ins will not load as authorized versions when Pro Tools is launched. For Windows to recognize the iLok correctly, go to:1) Control Panel > System Properties > Device Manager > Other Devices 2) Highlight the iLok and select Add/Remove 3)Close the System Properties and restart the computerBy removing the generic iLok listing from the Device Manager, the system will re-detect the iLok when you restart the computer. Windows will load the PACE drivers and the iLok will now show up in the Device Manager under Dongles > USB iLok Driver. Your plug-ins will load correctly when Pro Tools is launched.