Pro Audio Support
ezdrummer Tech Support
If you are in need of ezdrummer tech support, you've come to the right place. On this page you'll find answers to some of the most popular ezdrummer tech support issues as reported by other customers. Pro audio equipment has become more complex than ever, and it is not uncommon to need help configuring even the most reliable gear. If you don't find the answer you are looking for here, please check the manufacturer's official website for more ezdrummer tech support.

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Why can't I find EZdrummer in ProTools?

The first few prints of EZdrummer did not include all formats. RTAS, required for ProTools users, is available as a download from the support page Creation of a customer account is all that is required to access the update.

If you have the latest version installed, please make sure you are trying to instantiate EZdrummer on a stereo track (an Instrument track is recommended). On choosing the ProTools 'New Track' command ensure that you change the default track settings from Mono to Stereo.

EZdrummer will not appear as an insert on a Mono track.